Privacy & Policy

Privacy Policy

ViDa respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, and how we use and protect it.

South Africa’s Protection of Personal Information Act, commonly known as POPIA, sets minimum requirements for the lawful processing and protection of personal information.

1. Information we collect

When you use our website, create an account, place an order, contact us, or subscribe to updates, we may collect:

• Your full name

• Email address

• Telephone number

• Billing and delivery address

• Order and payment information

• Account login details

• Messages, reviews, and enquiries

• Website usage information, such as your IP address, browser, device, and cookies

We do not normally store your full debit or credit card details. Payments are processed by the payment provider selected at checkout.

2. How we use your information

We may use your information to:

• Process and deliver orders

• Confirm payments

• Communicate with you about your order

• Respond to enquiries

• Create and manage your customer account

• Provide customer support

• Prevent fraud and improve website security

• Improve our products, services, and website

• Send marketing messages where you have agreed to receive them

• Comply with legal and accounting obligations

3. Sharing your information

We may share information only where necessary with trusted service providers, including:

• PayPal, PayFast, banks, or other payment providers

• The Courier Guy, PUDO, or other delivery providers

• Website hosting and technical-support providers

• Email and marketing platforms

• Accountants, legal advisers, or authorities where required by law

These providers may only use the information required to perform their services.

4. Marketing communications

We will only send promotional emails, messages, or offers where permitted by law or where you have provided consent.

You may unsubscribe at any time by using the unsubscribe option in a message or contacting us directly. POPIA also provides rights relating to unsolicited electronic marketing and objections to processing.

5. Cookies

Our website may use cookies to:

• Keep products in your shopping cart

• Remember your preferences

• Enable account and checkout functions

• Measure website performance

• Improve your browsing experience

• Support payment, security, and analytics services

You may block or delete cookies through your browser settings, but some website functions may then not work correctly.

6. Protecting your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No online system is completely risk-free, but we take reasonable steps to keep customer information secure.

7. How long we keep information

We retain personal information only for as long as necessary to:

• Complete orders and provide customer support

• Meet tax, accounting, and legal requirements

• Resolve complaints or disputes

• Prevent fraud

• Fulfil the purposes described in this policy

Information that is no longer required will be securely deleted or anonymised where reasonably possible.

8. Your rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal information

• Provide access to your information

• Correct inaccurate or outdated information

• Delete information where legally permitted

• Object to certain processing

• Stop sending direct marketing communications

The Information Regulator provides official forms for objections, corrections, deletion requests, and privacy complaints.

9. Third-party links

Our website may contain links to social media platforms or external websites. ViDa is not responsible for the privacy practices or content of those third-party websites.

10. Children’s information

Our products and website are intended for adults. We do not knowingly collect personal information directly from children without appropriate consent.

11. Changes to this policy

We may update this Privacy Policy when our services, legal obligations, or business practices change. The latest version will always be published on this website.

12. Contact us

For questions, corrections, deletion requests, or concerns about your personal information, contact:

ViDa
Contact person: Vivienne
Telephone: 082 904 4993
Email: vidanaturalfit50@gmail.com

You may also lodge a complaint with South Africa’s Information Regulator if you believe your personal information has been handled unlawfully.